Just kidding... I'm glad there are a few of you who enjoy my blog enough to let me know I haven't been keeping up as well as you'd like me to be doing. And come to think of it, they do say that there is no rest for the wicked and as I really don't want to be seen as a wicked I guess I better start writing.
Actually it's more like speaking than writing. I have this new voice recognition software called Dragon Naturally Speaking that I'm using and it's really kind of neat. After you have the software set up all you really need to do is speak into the microphone and away it goes. It will type about 40, no sorry, it will type about 140 words a minute.
I'm using it to get my hands a rest. Some of you might know I have carpal tunnel in both wrists and am playing the doctor game until I can get surgery on them and get my life back to normal.
Anyway, the microphone on the headset that comes with the software decided it was going to work anymore. So I contacted the company through e-mail to find out what I should do about getting it replaced. If any of you dealt with tech support in any measure you will know what I've been through. They sent me a whole list of things to do including calling their helpline for my one and only free call. Before I went through any of their list of things to do, I did what I thought was smart and checked the software with another microphone I have. And lo and behold that microphone worked so that tells me that the microphone on the headset that came the software does not work.
I then went through the list of things they had sent me to do and, so I could say that I had performed all the tests, I performed all the tests. Guess what? The microphone became at the headset is dead.
I decided not to call the helpline and use my one and only free call because I'd already determined through the other tests that the microphone that came at the headset was indeed dead. I e-mailed customer support and reported that I had performed all the tasks and that the microphone was indeed dead. Let me say at this point that it was very interesting that at the end of the list, the very last of all the tests they wanted me to do was to try another microphone to see if it worked. Now why they didn't start with that test is beyond me.
Anyway, they e-mailed back suggesting I call tech support to verify that the microphone is not working. I e-mailed them back to say that I preferred to use my one and only free call on a matter that I could not resolve but, if they wanted, I would call tech support.
Their reply to me was that I have 90 days free support - so where did that come from? Does that mean every time I contact them warranty grows and grows and grows ? After all it's gone from one free phone call to 90 days free support in four e-mails.
Let's just say I'm glad I have that in an e-mail from them.
I am now off to call tech support... this should be fun... sort of like a rope burn I'm thinking.
Ah well, what else is a gal supposed to do on a hot summer day besides getting hotter under the collar?
I'll keep you informed.
Add this to your reportior - Stand up comedien - That is what this old world needs, is a CLEAN stand-up comedian. Add some 'Bucket' accent and attitude and you'll make a million. Mamaknows.
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